Warranty & Repairs Policy
Limited Warranty
All VINTIS hair tools are backed by a 1-year limited warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use.
What’s Covered:
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Internal mechanical or electrical failures
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Manufacturing defects in materials or assembly
What’s Not Covered:
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Normal wear and tear
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Damage caused by misuse, accidents, neglect, or unauthorized repairs
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Cosmetic damage (scratches, dents, etc.) that does not affect functionality
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Use of non-VINTIS attachments or accessories
To qualify for warranty service, products must be purchased from vintispro.com or an authorized retailer.
How to Submit a Warranty Claim
If you experience an issue with your VINTIS product, please email our support team at support@vintispro.com with the following information:
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Your full name and order number
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A description of the issue
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Photos or videos (if applicable)
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Proof of purchase (receipt or order confirmation)
We’ll review your request and let you know the next steps. If your product is eligible, we’ll arrange a repair or replacement at no additional cost.
Out-of-Warranty Repairs
If your product is outside of the warranty period or the issue isn’t covered, we may still be able to help. Contact us at support@vintispro.com to discuss repair options and associated costs.
